All Cancellation requests must be made within the same business day. Once order has been processed, you will need to refer to the Return policy below.
We take fraudulent orders extremely seriously. We manually capture every order, rather than automate the process. Why? Because consumer safety is the most important thing to us, and our patients appreciate how diligent we are in regards to identity verifications.
We complete full investigations on the matter when our system flags an order as high risk with a fraud analysis. Suspicion about a fraudulent order, include, but is not limited to:
In order to verify the order was authorized by the cardholder, we will call the phone number on file to verify the validity of the order and require proof that the name on the State ID and credit/debit card matches.
If you would like to have your order sent to a different address, you must provide a ‘Ship To’ proof of address (Example: Utility Mail, Bank Statements, Insurance Statements). Orders over $200 will require identity verification. Proof of Delivery Signature is Required. No exceptions.
For all Contact Lens Orders, a valid prescription is required. We will contact your Optometrist/Ophthalmologist office for a prescription verification. We allow your doctor to respond within 72 hours. We will fill the order after that timeframe if your doctor fails to respond. However, orders that are unverified are not eligible for returns/exchanges.
We only replace items if they are defective or damaged.
To be eligible for an exchange for Ophthalmic Goods, Frames and Lenses must be in brand new condition, with no scratches, hazing, or worn-out condition.
If you need to exchange it for the same item, send us an email at email@example.com and send your item to: The Vision Parlor, 1119 High Street, Suite 2, Auburn CA 95603, United States.
Once we have approved your exchange, we will provide you with a one-time even exchange for frame and lenses, as long as the amount is equal or less to the original order. No refund will be made for the price difference due to the processing fees of the initial order.
Returns for all other reasons are subject to restocking fees and MUST be returned within 30 days after receiving product. Please see below for fees:
10% Restocking Fee. Contact Lenses must be unopened and in sellable condition. No markings/stickers/damages are to be present. You will be responsible for all return shipping costs.
No Refunds. No Exceptions.
• Gift cards
• Downloadable software products
• Some health items
To complete your return, we must receive items in the same condition that you received them.
Please do not send your purchase back to the manufacturer. We are not responsible for lost shipments.
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Due to issues concerning:
We cannot guarantee authenticity, therefore, we do not price match.
We observe the right not to honor certain clerical errors, or computerized errors in regards to pricing and inventory that may arise during the checkout process. We will contact you immediately and we aim to do our best to issue a refund within 3 business days.
Within 30 days, you may contact us for a Return Authorization (RA) if there are any defects with your prescription eyewear. All prescription verifications go through a 3 point double check inspection, meaning it passes through 3 different individuals, with the final check being verified by a Licensed Optician to ensure correctness. For all warranty claims that qualify for a Limited 1 Year Warranty outside of the 30 Day window, please follow guidelines here.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org and send your item to: The Vision Parlor, 1119 High Street, Suite 2, Auburn CA 95603, United States.
To return your product, you should mail your product to: The Vision Parlor, 1119 High Street, Suite 2, Auburn CA 95603, United States
You will be responsible for paying for your own shipping costs for returning your item if the reason is not due to a defect or receiving an incorrect order. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item and we are not liable for any lost or damaged packages.
If you are returning or exchanging your order due to a defect or receiving an incorrect order, we will send a prepaid return label for you to ship the order back to us.