Contact Us:
Email - support@thevisionparlor.com
Free shipping is included for online store orders in the U.S. for orders above $99. Free shipping is not included for in-office orders or phone orders.
For special orders, the customer is responsible for all Shipping, Processing, Freight and/or Special Order fees.
Shipping Zones:
Due to the Ukraine and Russia War, we are only shipping to the United States, United Kingdom, and Canada at this time. We can fill valid spectacle and contact lens prescriptions. All non-prescription products (i.e. frame only, sunglasses, and accessories) can be shipped without further verifications.
Choosing a Shipping Courier:
Once you've added your order to cart, you have the choice of choosing your preferred courier. We recommend choosing a courier that allows you to track your package with its own tracking number. We typically recommend USPS Priority Mail or First Class for smaller packages.
Shipping Address:
It is preferred that the Shipping Address match the Billing Address for security purposes. Due to high cases in fraudulent orders, we must take security measures to ensure the protection of our consumers. If the order is flagged, we may give you a call to process an identity verification, or email you to request an emailed copy of your State ID and ‘Ship To’ proof of address (Example: Utility Bill, Insurance Statement, Bank Statement, etc.) to ensure your name matches your payment method prior to processing your order. We do not need any details other than proof of address.
Proof of Delivery - Signature Required
We provide tracking information for all orders to ensure you receive your order. Due to high levels of theft, we require signature upon delivery for all orders greater than $100. No exceptions.
Domestic (U.S.)
For in-stock frames:
In-person pickup - 2-4 weeks
Ship to home - 3-4 weeks
For custom special orders, please allow a minimum of 4-6 weeks for us to fulfill your order. You may view the Eyeglass Order Process for further details. We will communicate with you via email or phone call to give you status updates.
International (Canada & UK)
Add an additional 1-3 weeks due to shipping & handling and potential delays due to COVID-19 restrictions and the Ukraine and Russia War.