You just need to provide us with the following information:

-Primary Insured Name
-Patient's Name
-Member ID or Last 4 SSN
-Date of Birth

Once we have this information, we can allocate your benefits and apply it to your order. You can email us, chat with us, call us or visit in-person. We will invoice you after applying your vision benefits to your order.

For online orders, please make sure you have the following information:

For spectacle orders:
- Valid Spectacle Prescription
- Pupillary Distance (PD) measurement
- Do you have diabetes? If so, have you been referred to your primary care provider? (Insurance Requirement)
- Frame Model
- Frame Color
- Frame Size
- Lens material
- Lens coatings/tints
- Any special requests for your eyeglasses

For contact lens orders:
- A valid contact lens prescription (No substitutions are allowed so please make sure you provide the correct prescription that matches the brand you're wanting to order).
- Do you have diabetes? If so, have you been referred to your primary care provider? (Insurance Requirement)

Did you forget to use your insurance at the time of your order? No problem, you may also file an Out-of-Network Reimbursement form.  Just follow the steps below:

  • Fill out claim form Download it here

    Complete the claim form above and submit it along with your itemized receipt to this address:

    UnitedHealthcare Vision
    ATTN: Claims Department
    P. O. Box 30978
    Salt Lake City, UT 84130
    Fax : (248) 733-6060 
  • Attach receipt
    For online orders, we'll include an itemized receipt once your order has been received. For in-person orders, we will provide a printed itemized receipt and can email you a copy at your request.
  • Submit claim form and receipt
    After submitting your claim, you'll typically be reimbursed within 2-4 weeks. (Depending on your provider, reimbursement times may vary.)